FAQs

Where do you ship to and how much does shipping cost?
Retrouvailles is pleased to offer free ground shipping to destinations in North America and Europe. We do not currently ship outside of these regions. 
When can I expect to receive my order?
For U.S. addresses, expect to receive your shipment in 7-10 business days. International shipping takes a bit longer—expect to receive your package in approximately 12–15 business days. For rush delivery, please select our express shipping option at checkout.
For one-of-a-kind hats, how are the unique elements selected? Will I be able to choose my hat pin, feathers, etc?
Yes, absolutely! That's half of the fun. After you place your order, our Client Relations team will be in touch with customization options for your hat. Please note that these orders may take a few days longer, depending on how long the selection process takes for each element.
Do I receive anything in addition to the hat when I make a purchase?
Yes, each hat ships in one of our distinctive, vintage-inspired hat boxes. Additionally, for each hat purchased, we donate one fun and fabulous hat to a child undergoing chemotherapy. Great hat, even better cause!
What if I'm unhappy with my order? Can I return my hat?
We are pleased to offer returns and store credit on a case-by-case basis. If you're unhappy with your order for any reason, please get in touch via e-mail or DM and we will work with you to sort out the issue.